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Privacy Policy

Brokers Trust is committed to protecting your privacy and the confidentiality of your personal information. In order to comply with privacy legislation, we have developed this Privacy Policy. Any personally identifiable information about a customer* is considered personal information ("Personal Information") and will be treated in accordance with this Privacy Policy.

*In this policy, "customer", "you" or "your" includes any individual who has requested, applied for or been supplied with products or services (including claims services) by Brokers Trust Insurance Group including any other individual for whom the customer has acted as agent, guardian or representative.

Identified Purposes

Brokers Trust Insurance Group only collects, uses and discloses Personal Information for the following purposes:

  • Offering and providing insurance and financial products and services to you;
  • Establishing and maintaining communications with you;
  • Verifying your identity and the accuracy of your Personal Information with government agencies, industry associations, brokers or insurers;
  • Analyzing and assessing risks on a prudent basis;
  • Determining and facilitating your payment of fees and premiums;
  • Investigating and paying claims;
  • Compiling statistics;
  • Complying with the law or the requests of law enforcement agencies or regulators; and
  • Notifying you or allowing our affiliated companies to notify you of certain products or services offered by us, or our affiliated companies.

In this Privacy Policy, the above list of identified purposes will be referred to as the "Identified Purposes."

Consent

Your knowledge and consent of Brokers Trust Insurance Group's collection, use and disclosure of your Personal Information is critical. We rely on the following actions by you as indications of your consent to our existing and future Personal Information practices:

  • Your voluntary provision of Personal Information directly to Brokers Trust Insurance Group or through an insurance broker or represenative for the purpose of acquiring an insurance contract or financial services or product (including information previously provided to Brokers Trust Insurance Group);
  • Your express consent or acknowledgement contained within a written, verbal or electronic application process;
  • Your consent solicited by Brokers Trust Insurance Group (or our agent) for specified purpose;
  • Your receipt of this Privacy Policy, until you notify Brokers Trust Insurance Group of withdrawal of this consent; or
  • Your consent given through your authorized representative such as a legal guardian, agent or holder of a power of attorney.

Subject to certain legal or contractual restrictions and reasonable notice, you may withdraw this consent at any time. Brokers Trust Insurance Group will inform you of the consequences of withdrawing your consent. In some cases, refusing to provide certain Personal Information or withdrawing consent for Brokers Trust Insurance Group to collect, use or disclose your Personal Information could mean that we cannot provide you with insurance coverage or other requested products, services or information. If you wish to withdraw your consent to be notified of marketing initiatives, please call us at 1-877-232-9996.

Accuracy

Brokers Trust Insurance Group will maintain your Personal Information as accurate, complete and up-to-date as is necessary for the Identified Purposes.

Safeguards

Brokers Trust Insurance Group will protect your Personal Information by security safeguards appropriate to the sensitivity of the information. Safeguards will vary depending on the sensitivity, format, location and storage of the Personal Information.

Limiting Collection & Retention of Personal Information

Brokers Trust Insurance Group will only collect, use or disclose Personal Information that is necessary for the Identified Purposes or as required by law. If we require Personal Information for any other purpose, you will be notified of the new purpose, and subject to your consent, that new purpose will become an Identified Purpose. Brokers Trust Insurance Group will only collect Personal Information by fair and lawful means. We will retain Personal Information only as long as is necessary for the fulfillment of the Idenified Purposes.

Accountability, openess & customer access

Brokers Trust Insurance Group is responsible for all Personal Information under its control and has designated a Privacy Officer who is accountable to our Board of Directors for Brokers Trust Insurance Group’s compliance with this Privacy Policy.

If you have any questions about this Privacy Policy or your Personal Information, please call us at (905) 760-1515 or (800) 405-2299. When you call us, we may confirm your identity by asking you to confirm certain Personal Information and you may be directed to send us certain requests in writing.

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